Feedback Systems That Close the Loop
In-app widgets, sentiment analysis, and voting boards — collect, prioritize, and act on user feedback systematically.
Use Case: Feedback System
Problem
Product teams collect feedback in spreadsheets, support tickets, and scattered channels. Without a structured system, valuable feedback gets lost and users never see their suggestions implemented.
Solution
A custom feedback system captures input through in-app widgets, public boards, and integrations, then uses sentiment analysis and voting to prioritize requests — with status updates that close the loop with users.
Key Features
- In-App Widget: Embeddable feedback widget with screenshots, screen recordings, and contextual metadata capture.
- Public Roadmap Board: Votable feature request board with status tracking so users see what's planned, in progress, and shipped.
- Sentiment Analysis: AI-powered sentiment classification and topic extraction to surface trends from unstructured feedback.
Estimated Scope
Hours: 200–350 | Cost: $400–$1,750 | Timeline: 4–7 weeks
Frequently Asked Questions
- Can users vote on feature requests?
- Yes. Public or authenticated voting boards let users upvote requests, with vote counts informing product prioritization decisions.
- Does it integrate with Jira or Linear?
- Yes. We build two-way sync so approved feedback items create tickets in your project tracker and status updates flow back to the feedback board.
- Can it capture screenshots and recordings?
- Yes. The embeddable widget captures annotated screenshots and short screen recordings with browser/device context automatically attached.