Feedback Collection That Drives Improvement
Multi-channel surveys, sentiment analysis, and actionable insights — a feedback platform that turns responses into results.
Use Case: Feedback Collection Platform
Problem
Businesses collect feedback through scattered tools — email surveys, app ratings, support tickets — missing the unified view needed to identify trends and prioritize improvements.
Solution
A custom feedback platform unifies collection across channels (in-app, email, SMS, web) with sentiment analysis, trend detection, and automated routing to the teams that can act on insights.
Key Features
- Multi-Channel Collection: Collect feedback via in-app widgets, email surveys, SMS, QR codes, and kiosk displays with unified analytics.
- Sentiment Analysis: AI-powered sentiment scoring on open-text responses with topic extraction, emotion detection, and trend identification.
- Action Workflows: Automated routing of negative feedback to support teams, tagging, ticket creation, and follow-up tracking.
Estimated Scope
Hours: 250–400 | Cost: $500–$2,000 | Timeline: 5–8 weeks
Frequently Asked Questions
- Can it measure NPS, CSAT, and CES?
- Yes. Built-in support for NPS, CSAT, CES, and custom scoring methodologies with benchmark tracking and segment comparison.
- Does it integrate with our product or website?
- Yes. Embeddable JavaScript widgets for in-app surveys, exit intent triggers, and contextual feedback prompts with minimal performance impact.
- Can we close the feedback loop?
- Yes. Automated workflows notify teams of actionable feedback, create follow-up tasks, and trigger personalized responses to customers.