Can you build custom Zendesk apps?

Yes. We build sidebar apps, modal apps, and background apps using the Zendesk Apps Framework, deployed privately or to the Zendesk Marketplace.

How do you integrate Zendesk with our CRM?

We build bi-directional sync between Zendesk and your CRM using REST APIs and webhooks, showing customer context in the agent sidebar and pushing ticket data to CRM records.

Can you customize the Zendesk Help Center?

Yes. We build custom Guide themes with branded designs, advanced navigation, and custom search using the Zendesk Templating API.

Custom Zendesk Apps That Elevate Support Operations

Custom sidebar apps, ticket automations, and CRM integrations that help your support team resolve issues faster.

Platform: Zendesk (Customer Support)

Zendesk is a leading customer support platform used by thousands of companies. Bookuvai builds custom Zendesk apps using the Apps Framework, creates ticket automations and triggers, integrates with CRM and billing systems, and customizes the agent experience with sidebar apps and custom objects.

What We Build

Sidebar Apps: Custom Zendesk sidebar apps showing customer data, order history, and account details from external systems.
Ticket Automations: Custom triggers, automations, and macros for intelligent ticket routing, escalation, and SLA management.
Custom Objects: Zendesk custom objects and relationship configurations for tracking assets, subscriptions, or contracts.
Help Center Themes: Custom Zendesk Guide themes with branded self-service portals and advanced search functionality.

Integration Capabilities

CRM Systems: Sync ticket data with Salesforce, HubSpot, or custom CRMs for unified customer views across sales and support.
Billing Platforms: Pull subscription and billing data from Stripe, Chargebee, or custom billing into the agent sidebar.
Product Analytics: Display user activity from Amplitude, Mixpanel, or custom analytics in ticket context.
Communication Tools: Integrate Slack, Microsoft Teams, and PagerDuty for internal escalation workflows.

Typical Projects

Sidebar App: Custom sidebar app pulling customer data from CRM, billing, and product analytics into the agent view. (30-60, $60-$120)
Help Center Theme: Custom-branded Zendesk Guide theme with category navigation, video tutorials, and community forums. (40-70, $80-$140)
Ticket Workflow Automation: Automated ticket routing, SLA escalation, and CSAT survey distribution based on custom rules. (20-40, $40-$80)

Frequently Asked Questions

Can you build custom Zendesk apps?: Yes. We build sidebar apps, modal apps, and background apps using the Zendesk Apps Framework, deployed privately or to the Zendesk Marketplace.
How do you integrate Zendesk with our CRM?: We build bi-directional sync between Zendesk and your CRM using REST APIs and webhooks, showing customer context in the agent sidebar and pushing ticket data to CRM records.
Can you customize the Zendesk Help Center?: Yes. We build custom Guide themes with branded designs, advanced navigation, and custom search using the Zendesk Templating API.